Terms & Conditions

These Terms & Conditions apply from the moment the student has submitted and completed the IS Costa Rica booking form:

- Our Prices: All our prices include all taxes, and there are no extra costs or "hidden fees". All lodging prices include all taxes, electricity, gas and expenses. 

- Changes of program: without extra cost!. No penalty fees! Changes of programs are possible before or after arrival without additional costs and any change is always subject to availability. We request a previous notice of 2 weeks or more. Changes between different services (courses, accommodation and other services), such as substituting one service for another, are permitted only if you change the accommodation to classes.

- Books: Book fees for group courses and private classes are included in the program at all our locations, with the exception of Jaco location.

- Airport Pick-Up: If you would like IS Costa Rica to arrange airport transportation upon your arrival, please request this service when registering for your program. The information about flight, airline, etc, must be sent to IS Costa Rica by email at least 7 days before arrival. - Valid Pricing: Prices are updated every calendar year. Prices are subject to change without notice and will be confirmed upon invoicing. For current prices, please refer to the Price List on our web site (www.is-costarica.com). 

- Booking and Payments: As soon as we receive your registration form we book all requested services and students will receive an email with all services booked including an invoice and payment procedures. As soon as we receive your payment all your bookings will be confirmed. We do not have rigid deadlines for payment but we recommend to pay as early as possible to assure availability. Until payment is received we are unable to guarantee program availability. 10 days before start date we will send you a Welcome Package via e-mail with all details, addresses, emergency phone numbers, maps, schedule, etc.

- 100% Cancellation Guarantee: If for any reason you decide to cancel the classes before or after start date, you will receive a credit for the remaining classes (unused portion of your language program fees). This credit will not have expiration date and it can be taken by the student or by any other person authorized by the student. Also, if for any reason you can not take the credit in Costa Rica because you can not travel again in a different month/year, or if you do not have any friend who wants to take the credit, you can take online Spanish classes from your home country. We request a previous notice of 2 weeks or more. Otherwise you can choose to get a refund, according to the next point:

- Cancellations: If you cancel 15 days or more prior to the start of scheduled classes, IS Costa Rica will refund all monies paid, less 15% of the amount as cancellation fee. If you cancel less than 15 days prior to the start of scheduled classes, IS Costa Rica will refund all monies paid, less 25% of the amount as cancellation fee. If you have started your program: no refunds, and you always can take the credit for the remaining Spanish classes according to the previous point. In the event of a cancellation or course reduction, original prices will be applied whether or not the student has opted for a special discount or promotion. For example, if due to the length of the course, the student received a discount at the time of booking, on cancellation this will be lost. All cancellations and refund requests must be made in writing by email. Refunds of payments made by wire transfer will be net of any applicable bank wiring fees.

- Group classes: In the exceptional case that only 1 or 2 students are enrolled in a course in the same level group, the school reserves the right to change a group course into One to One tuition. In this case, class hours will be reduced according to the price list. Group classes on holidays will not be recovered.

- Accommodation bookings: we always confirm all accommodation bookings after payment so we recommend to pay as early as possible to assure you availability for your requested dates. Our commitment is to assure you availability so we always pay to the host families and apartments in advance. Students can request a change of homestay or shared apartment during the first three days (since arrival date), asking for a change by email, informing us the reasons of the change. We will do our best effort trying to fix the problem and/or to find a new host family or shared apartment depending on availability and asking them for a refund of the remaining days. After the first 3 days changes are not allowed. For private apartments: changes of dates or changes of accommodation option and/or refunds are not allowed.

- Administrative cost: All refunds have an administrative cost of 10%.

- Photography & Filming: IS Costa Rica may take promotional photographs and video footage of students. If students do not wish to participate, IS Costa Rica will respect their wishes if IS Costa Rica has been notified.